Smart tv
  • Hi, I am new to active 911. I am setting this up for our local fire department. I have a question?
    We have a smart TV located in our apparatus bay. I have downloaded and activated it as a device. I've done several test and it works great.
    The only problem  is after several minutes the TV shows black. And in order to log back in I have to go back through to the Internet and back onto web view.
    I have checked and the sleep setting is shut off on the TV.
    Does anyone know how to fix this so that the TV and active 911 stays on all the time?
    So when we get a tone we can go to the station and it will be up on the TV showing the map with the address?
    Thanks all
  • Marvin, it sounds like the TV's web browser might be crashing. Most TVs have some very lightweight browsers and processors that can't keep the connection open. Most people us the TV strictly as a monitor, and connect it to a stick PC, laptop, or other station PC.

    Have you tried it from a PC yet to rule out a network issue, narrowing it down to an issue with specific TV?
    Active911, Inc