Can't open attachments on a map alert
  • There's a map alert on a particular location that I can't access the attached resources.  But I can on other locations.  Other users from my agency that are on the iOS app can open them no problem, but Android users can't.  We get the attached error.  Any ideas?
  • Joe, this was just identified as a bug this week and is waiting to be scheduled for a fix in one of the upcoming releases.

    The issue is the app is not wanting to open those files with .JPG in all caps. A workaround until the fix is released is to re-upload the file with the extension renamed in lowercase.
    Active911, Inc