Devices Not Deleting
  • Hi, When I remove a user or device from the Web Portal.  The deleted person or device does not get removed from the personnel tab in the PC Desktop software.  There is no way to delete it from the PC software either.

    That sounds like a bug that needs to be addressed. Please send us an email to with:

    1) A screen shot of this issue 
    2) The members name that you removed
    3) Name of the account/department

    This information will help verify what you are seeing and enable us to try to replicate it and submit it as a bug to be fixed. This will also give us your information so we can notify you as we have updates on this. 
  • I recently re-installed the PC app and quickly noticed this same problem.