Supporting iOS 12 "Critical Alerts"?
  • iOS 12 offers Critical Alerts, which will allow certain approved apps (emergency info, medical info, etc.) to "break through" Do Not Disturb mode. I love the new "Do Not Disturb While Sleeping" mode, but I really need Active 911 to break through that.

    Is there a timeline for supporting this new feature?
  • Debbie G.,

    We have released an "Override Silent" option in the settings. Does this not work for the "Do Not Disturb While Sleeping" mode? If so, please email us at so that we can work with you to troubleshoot this and determine how we can get this addressed. Thank you!
  • Has this been addressed? Do alerts breakthrough DND or not?
  • For iOS if you have "Override Silent" this should sound when the phone is on "Silent' and when the phone is in "Do not Disturb" mode.

    If you are not receiving audible tones while in "DND" mode please let us know and we will have support reach out.