Not receiving reports
  • I have a Samsung S5 Active phone and use straight talk as a carrier. My battalion cheif got me set up with Active 911 and on day 1 I received 3 call reports. it has been about 3 days and I have not received any other call reports, and yes we have had calls since. I was looking through some of the posts already up. I do use power saving mode on my phone when I am not actively using it. In one post it is recommended that this is not in use. Am I to understand that each time I put my phone into power saver mode that i will have to reset my connection with active 911 by going through a series of steps as outlined in the previous post?
  • Jon A.,

    We have had members notice that Power saving mode can disconnect a device from our service. Please try this trick to see if it will help your device reconnect:

    -Enter Active911 app > Menu > Settings > Connection to Active911
    -Tap on Connection to Active911 5 times, until you see Renewing GCM Token
    -Tap on Connection to Active911 3 times, until you see Reregistering with Active911

    If that doesn't help, please send us an email to about this issue so we can look into this issue further with you. Thank you!