How to get phone to alert when it is locked.
  • I am having trouble with the app, when my phone is unlocked and i get an alert it will sound but if my phone is locked the alert will pop up on my lock screen but wont make any sound, how do i fix this!

  • Elias,

    Is your phone set to silent/vibrate? Do you have your phone in "do not disturb" mode?

    Open the main settings menu of your phone, and there should be a "Notifications" option. After select that, a list of the apps on your phone will appear. Find Active911 and select it. The next screen will show a list of notification settings. Make sure all of those settings are enabled.

    If you continue to have problems, I recommend giving us a call. When you call, you need to use a phone other than the one having problems to call us. We are open 7am to 4pm PST Monday-Friday with an hour lunch from 11:30 to 12:30. At your convenience you can give us a call at (541) 223-7992.