Hydrants on iPads
  • Our hydrant locations show up on iPhones but not on iPads.  Anyone know why?
  • Did you try zooming in with the iPad?
  • Yes.  Tried everything I know to try.
  • The iPad and iPhone software is pretty much the same thing.  If things are not working right on the iPads, it's probably something simple (like a poor internet connection).  If you still can't figure it out, please call support so they can help you.
  • we are having the same issue. Just deployed iPads to the field and no hydrants show up.. I looked at all possible settings, used Cellular and wifi in multiple locations, all zoom levels. There is a problem somewhere. Please give me guidance on other possible diagnostics or solutions. Thanks
  • Perhaps you forgot a minus sign (-) on your longitude numbers?

    All lat/lon numbers in North America should have a positive latitude and a negative longitude.  If you leave the minus off, your hydrants will appear in Siberia (or somewhere in that part of the globe).

    If you can't figure it out, you're going to have to call or email Active911 support so they can help you figure it out.