One of our staff just got a new phone, Motorola Z3, from Verizon. He does have the latest updates installed on the phone (Android version 9). We have attempted to customize the ringtone that is played when an Active911 notification comes through and have selected various ring tones to make sure it wasn't just a single ringtone that was not working and it still only plays the same alert as a text message or email. Although the "fastbeep_long" alert under the notification settings and we've overridden the Do Not Disturb setting, it still will not page with a different tone. We have reinstalled the app, restarted the phone and checked all settings. Is there anything else that we are missing? Please help.